Student Journey : 2023-10-13
¿How to enhance the student experience?
The “journey map” is a graphic visualization tool for mapping the user experience of a product or service. It has a matrix structure where horizontally, it defines a timeline of the service process, and vertically, it gathers insights aligned with user actions: touchpoints, emotions, and pains. The bottom row serves as a space for collective construction of improvement opportunities in the user experience, considering the cause of the pains to mitigate them and understanding the reasons for joys to enhance them.
In this case, the student’s experience has been mapped before, during, and after the pilot as a way to identify resources, timelines, needs, and more for pilot planning. I hope this tool helps you have a systemic view of the course from the student’s perspective.
https://servicedesigntools.org/tools/journey-map
https://www.ideou.com/blogs/inspiration/designing-a-journey-map-consider-these-tips
