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References

Cheng, C. Y., & Chang, P. Y. (2012). Implementation of the Lean Six Sigma framework in non-profit organisations: A case study. Total Quality Management & Business Excellence, 23, 431-447.

Clune, S. J., & Lockrey, S. (2014). Developing environmental sustainability strategies, the Double Diamond method of LCA and design thinking: a case study from aged care. Journal of Cleaner Production, 85, 67-82.

Design Council. (2007). Eleven lessons. A study of the design process. British Design Council.

Marin-Garcia, J. A., & Alfalla-Luque, R. (2021). Teaching experiences based on action research: a guide to publishing in scientific journals. WPOM-Working Papers on Operations Management, 12(1), 42-50. https://doi.org/10.4995/wpom.7243

Marin-Garcia, J. A., Garcia-Sabater, J. J., Garcia-Sabater, J. P., & Maheut, J. (2020). Protocol: Triple Diamond method for problem solving and design thinking. Rubric validation. WPOM-Working Papers on Operations Management, 11(2), 49-68. https://doi.org/10.4995/wpom.v11i2.14776

Scholtes, P. R., Joiner, B. L., & Streibel, B. J. (2003). The team handbook. Oriel.

Suarez-Barraza, M. F., & Rodriguez-Gonzalez, F. G. (2015). Bringing Kaizen to the classroom: lessons learned in an Operations Management course. Total Quality Management & Business Excellence, 26(9-10), 1002-1016.

Tapping, D. (2008). The Simply Lean Pocket Guide. Making Great Organizations Better Through PLAN-DO-CHECK-ACT (PDCA) Kaizen Activities. MCS Media, Inc.

Tschimmel, K. (2012). Design Thinking as an effective Toolkit for Innovation. Proceedings of the XXIII ISPIM Conference: Action for Innovation: Innovating from Experience, Barcelona.


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